Returns & Exchanges

You can exchange your purchase if you change your mind or have purchased the incorrect size, provided that the following conditions are met:

• The product is within 14 days from the date of purchase.
• The product must be in its original condition, unworn and unwashed, with all original tags attached.
• Items that are damaged, unhygienic, soiled, or altered may not be accepted and the exchange may be rejected.
• The product must not have been purchased on discount, sale, or exchange.
• You must provide the store receipt or online order confirmation email as proof of purchase.
• Purchases made at the Flagship Store cannot be exchanged online. These exchanges can only be completed by visiting the Flagship Store.
• Purchases made online through the website can be exchanged at the Flagship Store or Online Store.

For purchases made through the George Burley online store, please follow these steps:

• Reach out to us via WhatsApp on +94 70 472 2021 or send us a direct message through Instagram or Facebook.
• Return the package to: George Burley Online Store, 220/3 Kahanthota Rd, Malabe
• Once we receive the goods, our team will inspect the items and approve or reject the exchange based on the exchange conditions.
• Once approved, our team will contact you to confirm the item required for the exchange.
• Items are not reserved for exchanges until the garments have been received and inspected.
• Items can be exchanged for a different size or alternative product, subject to stock availability.

Return Address:
George Burley Online Store
220/3 Kahanthota Rd
Malabe, Sri Lanka

View Location on Google Maps

The package must include your:

• Name
• Address
• Contact number
• Order number

These details should be included both inside and outside the package. George Burley will not be liable for loss or damage caused by the absence or unavailability of the sender's details.

• No cash refunds are provided for item exchanges.
• Delivery charges apply to deliveries of exchange goods.
• Duties, tariffs, taxes, or other customs charges imposed by the receiving country will also apply to exchange orders.
• Local exchanges may take up to 8 business days.
• International exchanges may take up to 15 business days.

These timelines allow for inspection, product processing, and courier delivery. We appreciate your patience and understanding.

In the unlikely event that your item arrives damaged, faulty, or is not as described, you may be entitled to a one-to-one replacement or refund.

The concern must be reported to us within 3 days of receiving the item.

In such circumstances, we will arrange to collect the item from you free of charge.

Once returned, the product will undergo an inspection to identify and verify the reported fault before a resolution is provided.

Faults That May Not Be Accepted

George Burley reserves the right not to accept the return of a faulty product where inspection reasonably determines that the issue resulted from:

• Damage caused by neglect or misuse, including treatment inconsistent with the product's care instructions or wash guide.
• Usual wear and tear following use of the product.
• A concern reported after the applicable 3-day period.

If your item was purchased in-store, please visit the George Burley Flagship Store for your item to be assessed by one of our team members.

You must provide the original store receipt as proof of purchase.

• Customers hold responsibility for goods until they reach the required address.
• Customers are responsible for securely packaging and sealing returned goods.
• Your name, address, contact number, and order or purchase details should be clearly provided.
• George Burley will not be liable for loss or damage caused by unavailable sender details.
• No cash refunds are extended for item exchanges.
• Delivery charges apply to deliveries of exchange goods.
• Duties, tariffs, taxes, and other customs charges of the receiving country may apply to exchange orders.
• Local exchanges may take up to 8 business days.
• International exchanges may take up to 15 business days.

Thank you for shopping at George Burley. We value your satisfaction and strive to provide you with the best online shopping experience possible.

If, for any reason, you are not completely satisfied with your purchase, our return process is available subject to the conditions below.

Return Conditions

Items purchased through georgeburley.com may be returned subject to the applicable return period and conditions.

The supplied policy states that returns can be requested within 7 days from the delivery date.

To be eligible for a return, the item must be unused and in the same condition in which it was received. It must also remain in its original packaging.

Customers should contact our customer service team at:

• Phone / WhatsApp: +94 70 472 2021
• Email: georgeburleymarketing@gmail.com

Once the return details have been confirmed, George Burley may arrange a courier collection from your doorstep.

Once we receive your returned item, it will be inspected. We will then notify you regarding the status of your refund.

If your return is approved, the refund will be initiated to your original method of payment.

If you would like to exchange your item for a different size, colour, or style, please contact our customer support team within the applicable exchange period after receiving your order.

Our team will provide further instructions on how to proceed with your exchange.

Exchange requests remain subject to product condition, eligibility requirements, and stock availability.

Certain products are listed as non-returnable and non-refundable under the supplied policy:

• Gift cards
• Men's underwear
• Downloadable software products
• Personalised or custom-made items
• Perishable goods
• Damaged or stained items

If your item arrives damaged or defective, please contact us immediately after receiving your order.

Depending on the circumstances and product availability, we may arrange a replacement or issue a refund following inspection.

Refunds and exchanges will generally be processed within 5–8 business days after we receive the returned item and complete the necessary inspection.

Please note that additional time may be required for the refund to appear in your account depending on your payment provider.